• Ensure the accurate and efficient running of reception including check-in/out procedures
  • Response to any phone calls from guests in a polite manner
  • Responsible to inform Operation Manager of any relevant feedback from Guests and/or other departments.
  • Manage, record and resolve promptly on guest complaints
  • Demonstrate a high level of customer service at all times
  • Ensure the customer will give a review after they check-out



  • A team player with high commitment and ability to perform under pressure
  • Ability to work independently and mobile
  • Committed & strong sense of urgency towards the deadline
  • Knowledge in Excel, Words and other computer skills
  • Should be comfortable working in a fast changing and growing global environment where accountability, quality, timeliness are key components
  • Ability to work shift and during the weekend

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