• Ensure accurate and efficient running of reception including check-in/out procedures
  • Respond to guest queries in a timely and efficient manner
  • Ensure that Operation Managers are kept fully aware of any relevant feedback from Guests and/or other departments
  • Manage, record and resolve promptly on Guest complaints
  • Demonstrate a high level of customer service at all times
  • Cleanliness and housekeeping audit prior guest arrival
  • Replacing Operation Manager role in their absence



  • At least 1-year working experience in hospitality industry or customer service related
  • A team player with high commitment and ability to perform under pressure
  • Ability to work independently with high problem-solving skill
  • Excellent interpersonal and communication skills
  • Should be comfortable working in a fast changing and growing global environment where accountability, quality, timeliness are the key component
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