Responsibilities:

  • Oversee the daily operations of our Victoria Home as well as provide strategic direction
  • Managing Guest Experience Team.
  • Monitor Guest Experience team performance and conduct regular evaluations to improve Guest Experience.
  • Maintains working relationships and communicates with all departments.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolve issues regarding hotel services, amenities, and policies.
  • Works within the allocated budget for the Guest Experience team.
  • Monitor cash collection in and out and verifies banks and deposits at the end of each shift.
  • Enforces all cash-handling, check-cashing, and credit policies
  • Upholds the Victoria Home commitment to hospitality.
  • Prepare performance reports related to Guest Experience Team.
  • Perform other duties as requested by management.
  • The goal is to enhance the guest experience and expand our clientele by strengthening our Victoria Home’s reputation.

Requirements:

  • Proven 2-3 years working experience in Homestay, BnB industry or relevant industry.
  • Bachelor’s degree in Hospitality, Business Administration or relevant field.
  • Fluency in English and Mandarin; knowledge of other languages is a plus.
  • Strong Entrepreneurship and understanding of hospitality industry practices.
  • Well organized. good business and commercial acumen enthusiasm, strong leadership and motivating skills including the ability to build strong relationships with guests and VHomers
  • Exceptional leadership abilities with great attention to detail.
  • Energy, stamina and the ability to work under stress creativity, good at thinking quickly and sorting out problems on the spot, ability to stay calm in a crisis
  • Able to work on MS Office and hotel management software (PMS) – Ezee
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