• Ensure accurate and efficient running of reception including check-in/out procedures
  • Respond to guest queries in a timely and efficient manner
  • Ensure Operation Managers are kept fully aware of any relevant feedback from Guests and/or other departments.
  • Manage, record and resolve promptly on guest complaints
  • Demonstrate a high level of customer service at all times
  • Cleanliness and housekeeping audit prior guest arrival
  • Replacing Operation Manager role during their absence



  • A team player with high commitment and ability to perform under pressure
  • Ability to work independently and mobile
  • Committed & strong sense of urgency towards the deadline
  • Should be comfortable working in a fast changing and growing global environment where accountability, quality, timeliness are key components
  • Open to both diploma and bachelor degree student


Please indicate Internship Date start and end in your resume