VH Membership & Travel Credits Redemption F.A.Q

Victoria Home Membership

1. What is Victoria Home Membership?

VH Membership is a way for us to distinguish you as our business partners, loyal travellers, and homestay hosts. All our members are entitled to access our membership portal where you can collect & redeem your travel credits and stay with us for free!

2. How do I register as a VH Membership?

It’s free and only takes a few minutes to join as our VH Member. Visit our VH Reservations Portal and click on the Register button to get started.

You may be also pre-registered as a member once you became our VH OnePlan owner.

3. I have encountered issues or would like to provide feedback.

You’re welcome to drop us an email at [email protected]. We will get in touch with you as soon as possible.

Travel Credits & Redemptions

1. What is the Travel Credits for?

Travel Credits allow our members to redeem free stay or offset the total booking cost when staying at Victoria Home.

2. What is the equivalent value of my travel credits compared to Ringgit Malaysia?

ONE Travel Credit is worth ONE Ringgit Malaysia. For example, 100 Travel Credits allows you to offset RM100 from the total staying cost.

3. How do I earn Travel Credits?

We are still in the midst of planning various exciting ways for our members to earn travel credits and stay with us. As of now, please stay tuned in our Social Media Channels to look out for future campaigns and promotions.

For VH OnePlan owners, travel credits will be automatically credited to your membership account.

4. How can I check my available Travel Credits?

You may check your available Travel Credits by logging in to our Reservations portal. Our membership portal link: https://book.victoriahome.co

The available travel credits will be displayed on the top menu.

5. How do I redeem my Travel Credits?

It only takes a few quick steps to redeem your travel credits with us

1. Log in to your VH Membership account at our VH Reservation Portal.

2. Your active balance will be displayed on the top.

3. Start the booking journey by selecting our properties and stay dates.

4. At the booking summary, enter the desired amount of travel credits to redeem.

In this case, I would like to redeem RM 90 worth of travel credits, hence I would still need to pay the RM 5.00 balance via Credit Card or FPX(Bank Transfer). Clicking the Book Now button will redirect to ipay88 payment gateway for the RM 5 payment

—- OR —–

5. If you decided to redeem the full amount of room rate, then enter the room rate and click USE. In this case, your reservation will be immediately confirmed when you click Book Now. You will not be redirected to ipay88 payment gateway. Instead, you will be redirected to the booking confirmation page.

6. How can I know the nightly rate of the room I trying to redeem?

The nightly rate of your redeemed suites can be found on our website.

  1. Click here and select your preferred room type
  2. Choose your preferred check-in and check-out dates
  3. Click Search to find out our nightly rates

7. What happens if my total stay cost is more than my available Travel Credits?

You will be redirected to our secure payment gateway of credit card by iPay88 and pay the remaining balance.

8. How long is the validity of my Travel Credits?

Unless specified, the usual validity of travel credits is 12 months from the date of issue. After expiry, the travel credits are no longer able to redeem for a free stay.

You can check your valid date of travel credits at My Profile

9. Can I transfer my Travel Credits to another VH member?

Sorry, the transfer of Travel Credits to other members is not possible at the current moment.

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