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VH Membership F.A.Q

Victoria Home Membership

How do I register as a VH Membership?

It’s free and only takes a few minutes to join as our VH Member. Visit our VH Membership Portal and click on Register button to get started.

You may be also pre-registered as a member once you became our VH OnePlan owner.

What is Victoria Home Membership?

VH Membership is a way for us to distinguish you as our business partners, loyal travellers, and homestay hosts. All our members are entitled to access our membership portal where you can collect & redeem your travel credits and stay with us for free!

What is the Travel Credits for?

Travel Credits allow our members to redeem free stay or offset the total booking cost when staying at Victoria Home.

How do I earn Travel Credits?

We are still in the midst of planning various exciting ways for our members to earn travel credits and stay with us. As of now, please stay tuned in our Social Media Channels to look out for future campaigns and promotions.

For VH OnePlan owners, travel credits will be automatically credited to your membership account.

What is the equivalent value of my travel credits compared to Ringgit Malaysia?

ONE Travel Credit is worth ONE Ringgit Malaysia. For example, 100 Travel Credits allows you to offset RM100 from the total staying cost.

I have encountered issues or would like to provide feedback.

You’re welcome to drop us an email at [email protected]. We will get in touch with you as soon as possible.

Travel Credits & Redemptions

How do I redeem my Travel Credits?

It only takes a few quick steps to redeem your travel credits with us

1. Log in to your VH Membership account at our portal.

2. Click on My Accounts link on top menu.

3. Click on the Redeem button

4. Fill up the redemption form

  • Select the suites that you wish to stay
  • Type in your preferred room type. You may refer our available room types by clicking here.
  • Select the numbers of guests that will be staying with us.
  • Select your check-in and check-out date.
  • Enter or verify your name
  • Enter or verify your email
  • Click Redeem

After submission, our sales representatives will be in touch with you soon to arrange your reservations.

How can I check my available Travel Credits?

You may check your available Travel Credits by logging in to our membership portal. Our membership portal link: https://members.victoriahome.co

The available travel credits will be displayed on your account page.

How can I know the nightly rate of the room I trying to redeem?

The nightly rate of your redeemed suites can be found at our website.

  1. Click here and select your preferred room type
  2. Click Book Now
  3. Choose your preferred check-in and check-out dates to find out our nightly rates

What happens if my total stay cost is more than my available Travel Credits?

Don’t worry, our sales representative will contact you. You may then transfer us the balance amount.

How long is the validity of my Travel Credits?

Unless specified, the usual validity of travel credits is 12 months from the date of issue. After expiry, the travel credits are no longer able to redeem for a free stay.

Can I transfer my Travel Credits to another VH member?

Sorry, the transfer of Travel Credits to other members is not possible at the current moment.

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