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Terms and Conditions

BY MAKING A BOOKING FOR A STAY AT VICTORIA HOME YOU IRREVOCABLY AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.

 

GENERAL

Your contract is with VH Premier Sdn Bhd (1212987-M) (“Victoria Home”) who operate as a Victoria Home branded short term rental homes (“Home”).

The general terms and conditions herein together with the Privacy Policy, Bookings & Cancellations Policy, and Add-Ons available on the Victoria Home Website (collectively, as may be varied, amended and/or supplemented from time to time, these “Terms and Conditions”) and the booking confirmation issued by Victoria Home confirming your booking (“Booking Confirmation”) shall constitute a legally binding contract between you and Victoria Home and shall be further supplemented by the internal rules and regulations that apply specifically to the Home where you have booked your stay.

In these Terms and Conditions, the words “we” or “us” means Victoria Home and its employees, officers, agents, suppliers and vendors, and use of the words “you” or “guest(s)/Guest(s)” means any and all persons for whom a Home is booked.

BOOKINGS

Bookings may be made online at www.victoriahome.co (“Victoria Home Website”) or at any of our Home.

Full payment must be made at the time of booking. We accept payment by Visa or Mastercard credit/debit cards, Paypal, or online bank transfers for most of our Homes. The available payment options are displayed during the booking process on our Victoria Home Website.

Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided. You MUST produce your Booking Confirmation(s) upon check-in at the Home, together with your original valid photo identification document (national registration identity card, passport, driver’s licence or other identification card or document as the Home may require). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact us via the Victoria Home Website (Please refer to Contact Us)

At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guest(s), Add-Ons). Victoria Home will not be responsible or liable for errors in booking details.

Bookings are accepted subject to room availability.

ROOM RATES

Room rates shown on the Victoria Home Website are charged on a per room per night basis. Meals and Add-Ons are not included.

Room rates include service tax, service charge, or GST (as applicable).

Room rates and details are correct at the time of publication and are subject to change without notice.

TOURISM TAX (TTX)

Pursuant with the Tourism Tax Act 2017, a charge of RM 10.00 per room per night Tourism Tax (TTx) will be levied on tourist(s) and non-resident guest(s). Malaysian citizens and permanent residents with MyPR cards are exempted from the payment of TTx. TTx will be collected at check-in and is payable by cash or credit card. TTx is excluded from room rates.

*The imposition of TTx shall commence on 1st September 2017.

VICTORIA HOME ROOMS

Victoria Home practices a strict NO SMOKING policy in all Home premises (“Non Smoking Policy”). Smoking is prohibited in any part of the Home premises including but not limited to rooms. Failure to comply with this policy shall entitles us to terminate your booking and stay at the Home at our sole discretion and you must leave the Home immediately without compensation or reimbursement. You shall be liable for any costs, loss or damage to the Home room, premises or property, or incurred by Home guests or third party, arising from your failure to comply with this policy and Victoria Home reserves the right to charge you for any such costs, loss or damage incurred by Victoria Home or any Home guests or third party. Victoria Home is entitled to charge a cleaning fee of RM500.00 to any guest who violates the Non Smoking Policy.

RESTRICTIONS

You may not bring the following into our Home:

 

  • pets (except for registered guide dogs) or livestock
  • any electrical appliances and/or equipment for heating and/or cooking purposes

 

Victoria Home reserves the right to remove and/or confiscate any of the above items found in any Home room immediately without notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the Home room, premises or property or to any Home guests or third party as a result of your failure to comply with this policy.

Victoria Home further reserves the right to ask you to leave the Home and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the Home room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the Home room, the Home premises, the other Home guests, our staff or any other persons or the reputation of Victoria Home, without any compensation and/or any reimbursement to you.

Victoria Home is committed to providing a smoke-free environment in all Home premises. Smoking is prohibited in any part of the Home premises including but not limited to Home rooms. Victoria Home is entitled to charge a cleaning fee of RM500.00 to any guest who violates the Non Smoking Policy.

 

CHECK-IN AND CHECK-OUT

All Victoria Home operate a strict check-in and check-out policy, the times of which vary from Home to Home.

Check-in

Booked rooms will be held for check-in until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled upon no-show and Victoria Home shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.

A refundable key card deposit may be required upon check-in at certain Home to cover loss or damage of the key card issued.

Check-out

If you check-out beyond the stipulated time at the Home of your stay, Victoria Home reserves the right, without further notice to you, to charge you an additional one (1) night’s stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. Victoria Home shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.

CHANGES AND CANCELLATIONS

Payments made for bookings (including Add-Ons, if any) are strictly non-refundable.

Cancellations

All bookings cannot be amended, modified or cancelled 31 days prior to arrival. A admin fee of RM10 will be charged for any changes up to 31 days prior to arrival. Any booking cancellation or failure to arrive on the scheduled check-in date will be treated as a no-show in respect of a booking and will result in the total payment under that Booking Confirmation (including any Add-on charges together with any applicable tax paid) non-refundable and will be forfeited.

Unless otherwise expressly stated, no changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefully, which terms of promotion shall apply to the booking and shall be binding on you.

OPTIONAL FACILITIES

Luggage Storage

Luggage storage is available only for guests currently staying with the Home to store their luggage or other personal belongings before check-in or after check-out, at the Home’s option.

You may purchase this through the Home’s operation personnel at a nominal charge. Should your luggage or item remain unclaimed upon expiry of the maximum storage period allowed, Victoria Home reserves the absolute right and discretion to either continue storing the luggage (luggage storage charges shall continue to apply and you shall be liable for such charges) or to dispose of the luggage or item without any liability to you.

You use the Home luggage storage facilities at your own risk. Victoria Home will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage or during the disposal process however caused and you hereby release Victoria Home from any liability in respect thereof.

DAMAGE

You are liable for any damage howsoever caused to the allocated room(s) or to the Home premises or property caused by you or any persons in your party (whether or not staying at the Home) during your stay. Victoria Home reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by Victoria Home as a result of the aforesaid. Regardless, Victoria Home further reserves the right to commence legal proceedings against you without notice.

RIGHT TO REFUSE ACCOMMODATION

Victoria Home reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:

 

  • the booking has been paid through fraudulent means
  • the booking has been altered by anyone other than Victoria Home or Victoria Home’s authorised agent or has been tampered with or the Booking Confirmation has been defaced (in which case Victoria Home reserves the right to retain such booking documentation)
  • the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation
  • as permitted under the provisions of these Terms and Conditions

 

LIMITATION OF LIABILITY

Victoria Home is responsible for providing the room(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.

To the extent permitted by law, Victoria Home do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, “Force Majeure”).

Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, Victoria Home will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of the Victoria Home Website or stay at the relevant Home even if caused or contributed to by Victoria Home’s negligence, wrongful act / omission or breach of these terms and conditions or breach of duty or otherwise.

All activities have inherent risks to health and safety and Victoria Home will not be responsible for any eventualities related to any activities or services booked through the Victoria Home Website or during your stay at a Home.

Victoria Home will not be responsible for any loss or damage of property left in Guest’s room and/or the Home property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.

PRIVACY & DATA PROTECTION

Victoria Home will retain all personal information you provide during booking. By making a booking with us or using the Victoria Home Website, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as Victoria Home may, in our sole and absolute discretion, deem necessary for the following purposes:

 

  • to process your booking and for other administrative purposes
  • to provide you customer support and services
  • to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications.

 

We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.

We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.

Please refer to our Privacy Policy, for full data privacy and data protection terms, which forms part of these Terms and Conditions.

COOKIES

Victoria Home uses cookies in our webpages to:

 

  • maintain your session and required details when you browse the Victoria Home Website, during account registration and during the booking process (session cookie)
  • collect website usage data for statistical/analytics purposes (analytics cookie)
  • direct you to the correct landing page based on your geo-location (geo-targeting cookie)

 

You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. Victoria Home Website will not function properly if cookie setting is disabled.

 

COPYRIGHT & TRADE MARKS

The Victoria Home Website including the booking and other applications, text, graphics, designs, audio and video clips, home and destination information and all other content thereon are the property of Victoria Home and/or its content suppliers.

You may use the Victoria Home Website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.

All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the Victoria Home Website are owned by or licensed to Victoria Home and their respective owners and may not be used, reproduced or modified without the prior written approval of Victoria Home.

DISCLAIMER

The Victoria Home Website, the services provided and all content thereon are supplied “as is” and “as available”. Victoria Home provides no guarantee regarding the website and content. You are solely responsible for your use thereof.

While we will make every effort to ensure that the information on the Victoria Home Website is accurate and published in good faith. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, Victoria Home does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.

Victoria Home will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the Victoria Home Website or the use thereof or any services purchased from the Victoria Home Website, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.

GOVERNING LAWS

Your contract with Victoria Home and all other matters concerning or relating to the Victoria Home Website shall be governed by the laws of Malaysia and the Malaysian courts shall have jurisdiction therein.

CHANGES TO THE THESE TERMS & CONDITIONS

Victoria Home reserves the right to cancel, amend or vary the arrangements and content featured on the Victoria Home Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. You will be notified of any changes to these Terms and Conditions as made available on the Victoria Home Website. Please check the Victoria Home Website regularly for updates to these Terms and Conditions.

CONFLICT BETWEEN ENGLISH TEXT AND OTHER LANGUAGE TEXT

If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof into any other language, the English text shall prevail.

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